At HB IT Solutions, we are committed to delivering high-quality, professional IT and digital services. Because our work involves significant time, resource allocation, and immediate third-party costs, we adhere to the following refund and cancellation terms.
Payments for web design and development projects are structured in increments for your convenience.
Non-Refundable Deposits: Once a deposit or incremental payment is made, it is non-refundable as it covers immediate planning and resource allocation.
Project Cancellation: If a project is cancelled or postponed by the client, all monies paid to date will be retained by HB IT Solutions.
Additional Fees: In the event of cancellation, the client shall be liable for any work completed beyond the scope of previous payments.
Digital marketing services require immediate labor and strategy implementation.
No Pro-Rata Refunds: We do not offer pro-rata refunds for fees paid in advance. Once a payment or deposit is processed, it is non-refundable.
Setup Fees: All setup fees are non-refundable, as they are applied to immediate costs incurred to initiate your services.
Minimum Commitments: Please refer to your specific project proposal for details regarding minimum commitments and early termination fees.
Hosting accounts are reserved and allocated server resources at the moment of order.
Payment Liability: If you do not utilize an active account, payment for hosting services remains due.
Cancellation Notice: To cancel a hosting account, a written notice must be sent to HB IT Solutions. Accounts remain active and billable until written notice is received or until 30 days after a missed payment due date.
We strive to resolve all billing inquiries directly and fairly.
Service Suspension: If we receive a chargeback or payment dispute (e.g., via a credit card company or PayPal), all services and project work will be suspended immediately without notice.
Chargeback Fee: A R 779,80 administrative fee will be issued to recover costs passed to us by financial institutions.
Resolution: All outstanding balances and the chargeback fee must be paid in full before service is restored or any project files are delivered. We consider unwarranted chargebacks for valid services to be an inappropriate means of obtaining a refund.
We understand that business circumstances can change.
30-Day Window: A “Change of Mind” refund request must be received in writing within 30 days of the original purchase date.
Discretionary Approval: Such refunds are granted at the sole discretion of HB IT Solutions.
Processing Fee: If approved, a 25% processing fee will be deducted from the refund to cover financial transaction costs and administrative time.
Exclusions: This policy applies only to single purchases and does not apply to volume orders or bulk service agreements.
HB IT Solutions reserves the right to disable or terminate any account found in violation of our Terms of Service. Accounts terminated due to policy violations are not eligible for refunds.
To ensure your request is tracked and processed correctly, all refund requests must be sent via email to: 📧 info@hbitsolutions.co.za
Requests made via social media, private messages, or direct staff emails cannot be processed.