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Terms and Conditions

This Website is operated by HB IT Solutions. Throughout the site, the terms “we”, “us” and “our” refer to HB IT Solutions. HB IT Solutions offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted locally on HB IT Solutions.

Online store terms and general conditions


By agreeing to these Terms of Service, you agree that you are at least the age of majority in your state or province of residence. Furthermore, you agree that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Info and changes to services and prices


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

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We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products, services and billing information


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. 

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. 

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

Data Recovery Terms and Conditions


  • Data recovery is based upon data that is physically readable on the storage media, which is not necessarily the full amount of data that originally stored. HB IT Solutions makes no warranties in terms of usability of recovered files, even though files seem to be 100% logically correct.
  • Taking on assignment of analysis, HB IT Solutions does not guarantee that full data recovery is possible. HB IT Solutions is only obliged to use its best efforts to identify the problem, estimate time of recovery work & costs of data recovery.
  • Customer is aware that any use of utilities or attempt of self-repair / recovery (like CHKDSK) prior to arrival at HB IT Solutions may have caused damage to data which may affect usability of recovered data.
  • Customer understands that Data recovery cannot be guaranteed & is not promised or guaranteed, some data cannot be recovered.
  • In no event will HB IT Solutions be liable for any loss of data or loss of revenue or profits or any special, including or consequential damages caused in connection with agreement or any service provided by HB IT Solutions, Its associates, Contractors, or transporters.
  • In any event maximum overall liability of HB IT Solutions at HB IT Solutions discretion, shall be to refund the amount taken as service charges /advance payments. Without prejudice in no event shall HB IT Solutions, there representatives be liable for any direct, indirect or consequential damages, costs, expenses or losses of whatever nature, including but not limited to loss of profit or loss of business pertaining to the services to the customer.
  • HB IT Solutions takes maximum care while handling, storing and processing media using most scientific methods. Customer understands that due to technical limitations (in engineering design of drive /firmware & its electronics) data recovery is not possible for certain drives.
  • In case the disk is opened for internal work, it may void manufacturer warranty. Customer is well aware of consequences of opening disk drive.
  • This Service is provided “AS is” with all faults at your sole risk. We do not extend any express warranties / representations or guarantees regarding our services or their results.
  • Due to the nature of data recovery, HB IT Solutions technicians or its agents, associates may be required to carry physical work on the media. The client understands that the media/data/equipment made available to HB IT Solutions is already damaged, that recovery efforts may result in further damage.

Confidentiality Agreement /Non-disclosure:

  • HB IT Solutions understands that the data contained on your media is confidential.
  • HB IT Solutions operates on an unwritten non–disclosure agreement. If you have a non-disclosure agreement you would like for us to sign, pls. send it.
  • Any Media /property left with HB IT Solutions over 30 days will be disposed of without further notification. The customer is responsible for the same. In no event for whatsoever reason no argument will be entertained. Customer has to make necessary arrangements prior sending media to HB IT Solutions
  • The Client hereby acknowledges and agrees to claim their storage media and request it be returned within 8 days from the completion of the diagnostic procedure or data recovery process. Further, if, for any reason, the Client fails to maintain contact with HB IT Solutions for a period of thirty (30) days or more, the Client agrees that HB IT Solutions may, with or without warning:
    • treat the case, the storage media, and any recovered data as voluntarily and knowingly abandoned by the Client
    • dispose of the Client’s storage media and any recovered data without any liability to the Client
    • fully and finally retain all amounts paid by the Client without any liability or refund.
  • Any drives/media that is not collected after 8 days will be securely disposed of in an appropriate manner regardless if the customer paid partial or in full, unless the customer made arrangements with HB IT Solutions prior to handing the storage device/media in by HB IT Solutions.
  • No Refunds: No refunds shall be issued by HB IT Solutions on any payments made by the Client. If the Client incorrectly furnishes the wrong storage media to HB IT Solutions and HB IT Solutions is successful in recovering the storage media, the Client will be responsible for the data recovery costs incurred. In addition, if the Client furnishes the wrong storage media to HB IT Solutions, the Client will be responsible for return shipping, handling and packaging costs accordingly. Please ensure that you provide HB IT Solutions with the correct storage media.

Commercial – Payment & other Terms & conditions:

  • You are responsible for making arrangements to send and collect device from our location in our prior scheduled time only.
  • You are aware of loss of device /data dispatched to us in transit.
  • HB IT Solutions is not responsible for loss of hard disk /data sent or once device leaves its facility. HB IT Solutions have no control on such issues which are beyond scope of its work.
  • The customer has to give approval for Data recovery maximum within 8 working days. Recovered data & disk must be collected within 8 working days by making 100% payment. No argument will be entertained in this regard. If not approved, the customer must collect hard disk within 8 working days. HB IT Solutions is not responsible for loss of device / Data if the device is not collected within 8 working days.
  • Diagnostics charges R 1000.00 + Service Charges or more are applicable if disk is not collected within specified time.
  • Data Approval Timeframe Maximum — 8 Working Days
  • Completion of Commercials like PO / Payment — 8 Working Days
  • Non-Approved Media must be collected within — 8 working Days
  • Payment 100 % in advance after verification of data either through EFT or cash.
  • Data can be made available for dispatch only after receipt of full payment. In no event will data be made available unless full payment is received no matter how much time bound data is. You are requested to consult your purchase /finance dept. & make necessary arrangements.
  • Work will begin only after receipt of signed /stamped PO with clear mention of payment terms.
  • Diagnostics charges where applicable are to be paid prior to release of media.

Optional tools and third party links


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. 

Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User feedback and personal information


If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. 

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. 

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.

Errors and prohibited users


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. 

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. 

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

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In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for the following: 

  • (a) for any unlawful purpose; 
  • (b) to solicit others to perform or participate in any unlawful acts; 
  • (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 
  • (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 
  • (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 
  • (f) to submit false or misleading information; 
  • (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 
  • (h) to collect or track the personal information of others; 
  • (i) to spam, phish, farm, pretext, spider, crawl, or scrape; 
  • (j) for any obscene or immoral purpose; or 
  • (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Limitations of Liability and indemnification


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. Nor do we warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall HB IT Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless HB IT Solutions and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Serviceability and termination


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and unenforceable of any other remaining provisions.

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The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Agreement and governing law


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

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Web Design Specials: 

The special price does not include any SEO services, graphics, content writing, landing pages or online stores. If needed, HB IT Solutions will provide you with a separate quotation for any graphical material needed, content writing, landing pages or for the design for an online store. HB IT Solutions reserve the right to stop this special without any notice or reason.  HB IT Solutions requires a 50% deposit prior to any work commencing. All work done by HB IT Solutions remains the property of HB IT Solutions until paid in full. Any money paid to HB IT Solutions for Web Design Services are non-refundable or transferable to other persons, companies/businesses or services offered by HB IT Solutions. 


Product Specials:

Prices only valid while stock last and during the specified period as per the advert. HB IT Solutions reserves the right to change the price at any given time without prior notice. HB IT Solutions reserves the right to can or stop the special at given time for any reason without notice. All products remain the property of HB IT Solutions until paid in full.

Changes to our terms and contact information


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. 

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Any questions about our Terms of Service should be sent to us to the following email address ( and we will respond to you as soon as we are able to. You are also more than welcome to visit our contact page or click on the image below.